Sign In
If you’ve tried to sign in to your FoxyPlay Casino account recently and hit a wall, this is the update you need. FoxyPlay Casino closed as of March 2025, which means the regular sign-in process and account dashboard are no longer available for new activity. That affects access to games, bonuses, and the self-serve features players normally use.
Why you may be unable to sign in
When an operator closes, the site will often disable login pages or redirect visitors. That’s likely what you’re seeing: attempts to enter your email and password return errors, or the login button no longer leads to an account area. Occasionally cached pages or broken links can present a sign-in form that won’t accept credentials. Do not re-enter sensitive details on unofficial pages or send passwords by email.
If you have funds or pending withdrawals
If you had a positive balance, pending withdrawal, or unsettled bonus when the site closed, act quickly but calmly. Gather your account details, recent transaction IDs, and any confirmation emails from deposits or withdrawals. The casino historically accepted Visa, MasterCard, bank wire, e-wallets such as Neteller and Skrill, and a range of cryptocurrencies including Bitcoin, Ethereum, and USDT — these details help trace transactions.
Companies sometimes freeze customer accounts temporarily while they process closures, or they provide a claims window for players. At this stage, prioritize documenting everything and contacting support using the channels below.
How to contact support and what to include
Email is the primary route now. Send a single, clear message to support@foxyplaysupport.com with these items:
- Subject line: “Account Access / Withdrawal Request — [Your full name or account email]”
- Your registered email address and username
- Dates and amounts of recent deposits and withdrawals, plus transaction IDs or screenshots
- A short description of the issue and the action you want (balance withdrawal, KYC check, account closure)
- Attach copies of ID documents only if explicitly requested and via a secure channel; ask the support team how to submit them securely
Live chat may be unavailable due to the closure, but if it appears online, use it to request an email reference number and escalate the case. Expect longer response times than usual; don’t share your password or full payment card numbers in messages.
What happened to bonuses and account perks
Promotions are suspended with the closure. Historically, FoxyPlay offered a welcome package that included a first-deposit match of up to $500 plus 40 free spins (minimum deposit $20, wagering 35x), no-deposit free spins via codes like FOXYKING10 and FOXYBM, weekly reloads, cashback up to 15%, and a wider welcome offering up to $1,500 plus 150 free spins across deposits. The site also capped maximum bonus winnings at $100. None of these offers are redeemable while the casino is closed, and any open promotional balances are subject to the closure policy and support review.
Next steps and alternatives
If you want background on the casino’s history, games, and past promotions, see our FoxyPlay Casino review. While you wait for support to respond, keep copies of everything related to your account and avoid sharing personal details on forums or social media threads. If you used crypto and need transaction verification, export wallet receipts and exchange records to speed up investigations.
If the outcome is that funds cannot be recovered through the operator, you can explore options such as contacting your payment provider for chargeback or dispute processes, or consulting local consumer protection authorities depending on your jurisdiction. Those steps require documentation, so keep your emails and screenshots organized.
We’ll update this page if new information becomes available from FoxyPlay’s support team or regulators, and we’ll post guidance on how to proceed if a formal claims process opens.